These terms and conditions govern the legally binding relationship between us when you use our website and the services we provide. By using the website or services, you acknowledge that you understand these terms and agree to be legally bound by them.

Reservations made through our website or by our employees by phone, email, or any other method of communication are subject to these terms. A person making the reservation on behalf of other travelers is deemed to have the authority to accept these terms on behalf of any other traveler.

 

1. Definitions

In these terms:

1.1 All titles are for reference purposes only and should not aid in the interpretation of the clauses to which they refer.

1.2 Unless the context clearly indicates a contrary intention, the use of any gender includes the other genders, the singular includes the plural and vice versa, and natural persons include legal persons and vice versa.

1.3 The following terms shall have the meanings assigned to them below, namely:

Accommodation Provider: means the provider of a hotel, home, lodging, or other places of accommodation.

Activity Provider: means the provider of tours, activities or experiences.

Additional services: refers to a service related to your reservation provided by a service provider, which includes (without limitation) upgrades, incidental charges, additional luggage, priority seating, meals, minibar, dry cleaning and laundry, change of information of the passenger, reservation change or cancellation. The fees associated with the provision of additional services are set by the service provider and/or another third party and are not included in the total price, except when you add the requested additional services to your reservation with us during the reservation process, which may incur an additional handling fee charged by us that will be shown to you at the time of your reservation. When you request additional services after completing the purchase of a reservation.

Reservation: means the process of purchasing a selected hotel, flight or activity (including any multiple of these) and the resulting result of this process. A reservation is completed when we confirm that we have received and accepted your payment for the full price.

Carrier: means the airline that provides air transport services. When you make a booking, you will be made aware of the identity of the airline (including the identity of the airlines of any connecting flights) of your booking. Please note that due to circumstances beyond our control, the operating airline for your flight may be different from the one shown at the time of booking. As such, it is important that you verify the identity of your operating carrier prior to your departure.

Service Provider: means the carrier, accommodation provider, or activity provider responsible for providing the services purchased as part of a reservation. For the avoidance of doubt, when a reservation involves multiple service providers, each service provider will be considered as a separate entity responsible solely for the provision of its respective part of the services under the reservation.

Services: refers to the reservation services that we provide on the website in accordance with these terms that allow you to purchase travel products. The services we provide are detailed in more detail in section 2 of these terms.

Total price: means the final price that is shown immediately before the purchase of your reservation, including the additional services selected by you (for example, additional luggage, upgrades, meals, etc.) during the reservation process.

Travel document: means any physical or digital document intended to confirm a contract that we have entered into on your behalf with a service provider. These documents may include but are not limited to, hotel vouchers, airline itineraries/e-tickets, and activity tickets.

Travel product: refers to the products that we sell on the website, such as accommodation, flights, activities, and any additional services purchased during your reservation.

Travel Care Account: Refers to the registered account used to log into the website.

Travel Care Wallet: means the wallet associated with your account on the website that is used to store your deposited funds or funds acquired by you in another way.

Website: means the website located at travelcare.io and all associated subdomains at this location.

 

2 Services

2.1 This section establishes the contractual relationship between you and us on the basis of which we will provide you with the services related to the travel products that we sell to you in exchange for the full price. The following are the services we provide you:

(i) Display information and prices of travel products on the website

(ii) Provision of website features that allow you to make a reservation and purchase travel products for the full price.

(iii) Facilitation of the agreement between the corresponding service provider and you.

(iv) Delivery of your travel documents resulting from your reservation.

2.2 You agree to be bound by these terms when you complete and submit your online order to us on the website in connection with your reservation and when we subsequently confirm acceptance of your payment. When your reservation is completed through any method other than through the website (for example, when one of our employees places the order on your behalf after email correspondence), these terms will be entered on the basis of your explicit and binding offer to purchase a reservation after we provide you with all relevant information in relation to your reservation.

2.3 By purchasing the reservation, you express and warrant that you have the legal capacity to accept these terms and be bound by them and that you have read and understood the terms and conditions and any other relevant material from the relevant service providers.

2.4 You acknowledge that the information you provide when making a reservation is accurate and up-to-date, and you agree that we will not assume any responsibility for any inaccurate information provided (except when the inaccuracy or error is due to a fault on our part). It is your responsibility to ensure that any information you provide us during the booking process, including but not limited to passenger details, travel dates, departure point, and destination, is correct and that all documents you receive from us in relation to your reservation are in order.

2.5 If you wish to obtain the benefits associated with a particular frequent flyer program when purchasing a reservation for a flight with an airline, you acknowledge that it is your responsibility to provide us with your frequent flyer number, either during the reservation process at the appropriate location, in the booking form section on the website or by correspondence with us at any time prior to your departure. Please note that we will not be responsible for any frequent flyer benefits that you have lost under any circumstances.

2.6 Please note that these terms are independent of the terms, conditions or agreements that you enter into with the service provider or any other third party responsible for the fulfillment of your travel product. By proceeding with your reservation, you acknowledge that these are separate and mutually independent legal relationships that are carried out with different parties.

2.7 We reserve the right to change or remove any travel product advertised on the website without prior notice, including, but not limited to, cases where the service provider’s offer is changed or removed, or when computer operation malfunction or human error occurs. This includes prices that are quoted to you by email or any other method of correspondence. Our website will subsequently be updated accordingly to reflect the exact availability, information, and pricing of travel products. In some cases, the price of a travel product may change between the time you select the travel product and the time you attempt to complete the purchase of your reservation. If such a change occurs, we will take reasonable steps to ensure that you are aware of this change before purchasing the reservation. Please note that we are under no obligation to provide you with a refund or refund of any kind if the price of a travel product is reduced after the successful completion of your reservation.

 

3 Travel Care Account

3.1 In order to use some aspects of the services, including the successful purchase of a reservation, you will be asked to create a travel care account. As part of the registration process, you will need to provide certain information that will allow us to create your Travel account. You acknowledge that it is your responsibility to ensure the confidentiality of your Travel account login credentials, including your password, and that you will be solely responsible for any action taken on your Travel account (including reservations). You agree to notify us immediately of any unauthorized use of your Travel account.

3.2 We may terminate or suspend access to your Travel account or your ability to use the services, in whole or in part, for any reason at our sole discretion and without prior notice or liability of any kind. Any such cancellation or suspension could prevent you from accessing your Travel account temporarily or permanently.

3.3 You can choose to cancel your Travel account at any time. By canceling your Travel account, you agree to discontinue the use of each and every part of the services. To cancel your Travel account, contact us.

 

4 Travel requirements

4.1 Our staff can help you with information related to passports, visas and other travel documents that you may need for your trip. Please note that while we can help by providing you with this information, the information we provide is of a general nature and, ultimately, it is your responsibility to ensure that you have the relevant documents necessary for your trip. Any penalty, fine or additional expense incurred as a result of not obtaining these documents will be incurred solely by you (subject to our responsibility).

4.2 Any customer who successfully purchases a reservation for a flight with a carrier must have a valid passport. We assume that each person included in the reservation has a valid passport. If any of the travelers do not have a valid passport, they should contact us immediately. Please note that in addition to having a valid passport, many countries require that your passport be valid for at least six (6) months from the date of return, and some countries may require that passports be machine-readable. In addition to ensuring that all parties on the reservation have a valid passport, all parties must also obtain visas and re-entry permits that satisfy immigration requirements and any other relevant laws, even for countries that you may only be transiting through.

4.3 If you have any special requirements, such as dietary requirements, seating arrangements, disabled access or any other special requests, please make these requests during the booking process (if available) or contact us immediately after the purchase of your reservation to be able to meet your requirements. Please note that while we will endeavor to accommodate your request (s), we cannot guarantee that your request (s) will be honored by the service provider.

 

5 Travel documents

5.1 Your travel document (s) will be delivered electronically to the email address you provided at the time of your reservation. You acknowledge that it is your responsibility to ensure that the email address you provide is entered correctly and that you will notify us immediately when a mistake has been made on your part. We will not be liable for any delay or failure to deliver your travel document (s) when the delay or failure occurred on your part. The service provider or other relevant authorities may ask you to present any of the following documents, either in electronic or paper format: your itinerary / electronic ticket (s), boarding pass (s), visa (s), passport or any other relevant document.

5.2 Certain conditions or restrictions may be imposed on travel documents, such as being non-refundable or subject to amendment or cancellation fees. Be sure to read each travel document carefully upon receipt to make sure it is in order.

5.3 Travel documents are not transferable. When purchasing a reservation for a flight with an airline, the travel document must be issued in the name of the passport/photo ID holder. Make sure your reservation details are correct and confirm that the name, date of birth and document number of all travelers are correct. If there is an error on your travel document, such as an incorrect name or date of birth, please contact us immediately.

5.4 Any health requirements or precautions associated with your trip are your responsibility. Make sure you have all relevant vaccination documentation if you are traveling to a country that requires proof of vaccination. It is also good practice to visit your GP or vaccination clinic before your trip to see if any vaccinations are required for your trip.

 

6 Travel insurance and travel advice

6.1 Unforeseen circumstances may arise during the trip. For this reason, it is recommended that you consider whether you need travel insurance, especially for international travel. It is recommended that your travel insurance cover medical expenses, personal injury, death, loss of luggage, loss of money, cancellation and liability insurance. Please note that we do not sell travel insurance, although we may be able to provide you with general information about travel insurance. We will not assume any responsibility for the general information we provide or for your purchase or non-purchase of travel insurance.

6.2 Most countries provide general travel advice and country-specific travel advice. While we may be able to provide you with general information in relation to country-specific travel advice, we make no representations as to the accuracy of this information and we will not be held responsible for any resulting damages. When purchasing a reservation, we assume that your departure country allows you to visit the destination of your reservation. We do not assume any responsibility for cancellation fees or other fees that you may incur as a result of your inability to use your reservation.

 

7 Payments

7.1 The price will only be guaranteed once the total price of your reservation has been paid in full. Please note that taxes are subject to change and the tax ends when your travel document is issued. You also acknowledge that Travel Care is not subject to VAT and therefore no VAT invoice will be issued to you after successful completion of your reservation.

7.2 We accept payments through our $Travel cryptocurrency, selected credit and debit cards, bank transfers, and other methods. Please see our Payment Options for an up-to-date list of current options.

7.3 Payments with cryptocurrencies. A reservation purchased with our $Travel token will only be issued once the transaction has received one (1) confirmation on the corresponding blockchain. Reservations purchased with $Travel are generally subject to miner fees, which are received by miners (or nodes) confirming your transaction on the blockchain, not on our website. The miner fee applicable to your reservation will depend on the network conditions and the miner fee selected by you at the time of the $Travel token transaction.

7.4 Credit and debit cards. By accepting these terms, you authorize us to charge your designated credit or debit card for all charges incurred in connection with the services provided by us. Please note that a surcharge may be incurred on credit and debit card payments. The applicable surcharge will be shown to you before completing your reservation. By purchasing a reservation with a credit or debit card, you acknowledge that we are not responsible for any additional costs that you incur associated with exchange rates, bank fees, credit card fees, or debit card fees. For clarity, Travel Care will not refund any such charges to your credit card, debit card, or wallet.

7.5 We reserve the right to delegate the management of all or part of our collection of electronic payments (Visa, Mastercard, American Express, cryptocurrencies) to our subsidiaries or external payment providers. Any fees you incur as a result of purchasing a travel product from us are non-refundable and are subject to your rights under applicable law.

7.6 You agree that our payment providers can securely store your payment details, which we can later use for subsequent payments or refunds of your reservation. By submitting your reservation form, you authorize us to facilitate reservations on your behalf, which includes making payment arrangements with service providers and any third parties related to the provision of your reservation.

7.7 For payments made online through the website, you will not pay the service provider for the travel product mentioned in the travel document. Only reservations made by direct payment with a service provider (for example, in person at a hotel) will allow you to pay for your reservation once you arrive at the property. These two different payment options are clearly displayed during the booking process.

7.8 For reservations made through a Travel Care employee a deposit (or deposits) may be required. The amount of the deposit and the number of deposits (for multiple reservations) will be communicated to you through a Travel Care employee. If you make an amendment or cancellation, your deposit (s) may be forfeited (subject to your rights under applicable law). Since final payments for reservations with service providers are variable, we will notify you when the final payment for your reservation is due.

7.9 Exceptionally, Travel Care may, at its sole discretion, offer you the option of paying a low deposit for certain reservations with accommodation providers (advance booking). This will be listed next to the specific travel product in your search results. An advance booking requires a partial payment at the time of booking and confirmation and a secondary payment consisting of the full balance due at a future time, as communicated in Travel Care and in your confirmation email. Subsequent payment will be automatically charged on the due date. You must ensure that the payment method is valid and has sufficient funds at the time of payment of the balance. In the event that the payment method cannot be loaded for any reason, you can pay the remaining balance using a valid payment method. If payment is not authorized in due time, the reservation will be canceled.

7.10 If your chosen travel product is not available and we offer you an alternative option, your payment method will only be charged if you accept the new travel product and the new rate offered. If you do not accept the given alternative, Travel Care will not charge your payment method.

7.11 Any personal information you submit to us in connection with the purchase of your reservation will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information and all personal information that you transmit through our website.

 

8 Changes, cancellations and refunds

8.1 The applicable cancellation policy of the travel product is shown before completing the online reservation form. Be sure to carefully read the cancellation policy applicable to your selected travel product, as the cancellation policy varies between service providers and the respective travel products offered.

8.2 Voluntary changes can be made up to 48 hours before departure. If you voluntarily cancel or make changes to your reservation, the service provider may charge a cancellation or change fee. When a change or cancellation is made to a reservation, we may apply processing fees in addition to the charges imposed by the service provider. If your reservation contains multiple passengers, any changes you make must be applied to the itinerary of all relevant passengers for that reservation. If you wish to change the reservation for some (not all) passengers, you acknowledge that it is your sole responsibility to make these arrangements directly with the airline or otherwise. When requesting a voluntary cancellation, please note that we cannot calculate the amount of the refund that you will receive at the time of your cancellation request. Also, note that some bookings may not be refundable and in this case, we cannot offer you a refund. If you arrive late on the scheduled reservation date (as indicated in your travel document), decide to leave before the end of the travel product (as indicated in your travel document) or do not arrive (do not show up), Travel Care will not issue a refund. In some cases, you may be charged the cancellation fee according to the cancellation policy of the service provider if the modification is made after a certain date or is included in an exception.

8.3 If your reservation is canceled or modified by the service provider or a related third party, we will endeavor to notify you of the corresponding cancellation or change as soon as possible. Please note that we are not responsible for the consequences of cancellations or changes made by these third parties.

8.4 If you want to change the dates of your reservation with an accommodation provider, log in to your Travel account and use the “change my dates” form. For other types of modifications to reservations with accommodation providers, or to modify reservations with vehicles or activity providers, please contact us. Reservations not modified through Travel Care will be subject to a 100% charge that will be applied.

8.5 In the event that a confirmed reservation with an accommodation provider is not available before the check-in date, Travel Care will offer a full refund. When we have advance notice, we will contact you by email. However, at the time of check-in, if the original travel product specified in your travel document is closed, oversold or has maintenance issues and cannot provide the reserved room (s), you agree that the accommodation provider is responsible for finding you alternative accommodation of a similar standard and/or for providing you with a refund. You acknowledge that Travel Care will not be responsible and will not provide you with a refund or alternative accommodation.

8.6 If you are entitled to a refund, either in part or in full, the refund amount to which you are entitled will be processed once we receive the cleared funds from the service provider. When a refund is due, we will refund your credit card, debit card or wallet within five (5) business days of receiving your cancellation or amendment email.

 

9 Types of hotel rooms

9.1 The following room and item descriptions on the Travel Care website shall have the following meaning:

Single room: one single bed. Suitable for one person.

Twin room: two single beds in the same room. Suitable for two people.

Double bedroom: one double bed. Suitable for two people.

Triple room: double bed or two single beds plus an extra bed or two double beds. Most hotels do not have a full-size bed for each guest in their triple rooms.

Double/double room for single/single-use: two single beds or a double bed in the same room, to be occupied by one person.

Quadruple room: double bed or two single beds plus extra beds or two double beds. Most hotels do not have a full-size bed for each guest in their quadruple rooms.

Double/double + child: double or double room with an extra bed suitable for a child between two (2) and twelve (12) years old.

Crib/crib or crib: suitable for a child under the age of two (2) years.

 

10 Acceptable Use

10.1 By using the website, you accept and warrant that:

(i) You will use the website strictly for personal and non-commercial purposes only and you acknowledge that use of the website for any other purpose is prohibited.

(ii) You will not collect, extract, reproduce and/or display on any other website or other online services, any material on or from the website, including specifically information related to the prices and availability of travel products, either using robots, spiders or other software or “screen scraping” system used to extract data.

(iii) You will not use the website to provide Travel Care reservations or details of prices and availability of travel products or other information to other people or organizations, other than for your personal and non-commercial use.

(iv) You will not use the website for any purpose that is illegal or not permitted by these terms.

(v) You will not commit any act that constitutes a violation of privacy (including uploading private or personal information without the consent of an individual) or any other of the legal rights of individuals;

(vi) You will not use the website while posing as someone else

(vii) You will not use the website to defame or slander us, our employees or others

(viii) You will not transmit viruses, Trojan horses, worms or other elements that may cause damage to our property or the property of other people.

(ix) You will not post or transmit to this website any unauthorized material, including, but not limited to, material that, in our opinion, may cause annoyance or is defamatory, racist, obscene, threatening, pornographic or otherwise, or that is harmful or violates our systems or the systems of a third party or the security of the network.

(x) You will not alter, hinder the operation or make unauthorized modifications to the website (including deletion of data from the website without our permission)

(xi) You will not violate the rights of any third party (including intellectual property rights and confidentiality obligations owed to third parties) or violate any law of any jurisdiction when using the website.

(xii) You will not attempt to gain unauthorized access to the website, user accounts or computer networks or systems connected to the website through hacking, password extraction or any other means.

10.2 To make a reservation on the website, you must be at least 18 years old (or the legal minimum age in countries where the legal minimum age is over 18 years old). By entering into this agreement, you confirm that you have the legal authority and the minimum age necessary to use the website in accordance with these terms. Travel Care will not compensate you or anyone else for expenses incurred as a result of the use of the services by minors, including reservations made by minors.

10.3 Unless otherwise stated, we own or license to third parties, all rights, titles, and interests (including but not limited to copyrights, designs, patents, trademarks, and other intellectual property rights) contained in the website and in all the material. (including but not limited to all text, graphics, logos, audio, and software) available on the website (content). The use of the website and the use and access to any content do not grant or transfer to you any right, title or interest in relation to the website or the content. However, we grant you a license to access the website and view the content under the terms and conditions set forth in these terms and, where applicable, as expressly authorized by us and/or our third-party licensors. Any reproduction or redistribution of the website or content is prohibited and may result in penalties. In addition, you must not copy the content to any other server, location or medium for publication, reproduction or distribution is expressly prohibited. Any other use, copying or reproduction of the website, the content, or any part of the website or the content is prohibited, except to the extent permitted by law.

10.4 We will determine whether there has been a breach of these terms through your use of the website. If there has been a violation of this policy, we may take whatever action we deem appropriate, including denying you access to the website, bringing legal proceedings against you, or disclosing such information to law enforcement authorities, as required. we consider appropriate.

10.5 Our website may contain links to other websites operated by third parties. Those links are provided as a convenience and may not be up to date or maintained. We are not responsible if interference or damage occurs to your computer systems in connection with the use of the website or any linked website. You should take your own precautions to ensure that what you select for your use on our website is free of viruses or any other malware that may interfere with or damage the operations of your computer systems.

10.6 If we allow you to post any information on the website, we have the right to remove this information at our sole discretion and without prior notice.

10.7 By using the website, or by corresponding with us via email, telephone, or other communication tools, you agree that we may communicate with you through methods including, but not limited to, email, telephone, messaging applications, and app notifications. If you wish to unsubscribe from marketing emails, please click ‘unsubscribe’ at the bottom of any of our marketing emails or contact us. Please note that if you unsubscribe from our marketing emails, you will continue to receive our non-marketing emails (including emails related to the reservations you make).

10.8 If you do not agree to these terms, you must not use the website.

 

11 Agency

11.1 The Services we provide to you are in the capacity of an agent with permission to sell products on behalf of various service providers. We are required to finalize the reservation on your behalf and enter into contracts between you and the service providers. Any travel product that you purchase in connection with your reservation under these terms will be provided to you by third parties, not Travel Care.

11.2 Although we endeavor to select reputable third parties to provide their travel products to you, the provision of travel products is beyond our control and scope of responsibility. Any arrangement made by us on your behalf is subject to the terms and conditions of the service provider in charge of delivering the purchased travel products to you. The terms and conditions of your relevant service provider can be provided to you upon request. If there are problems with the provision of your travel product (s), or the service provider cannot provide the contracted services, unless there has been a failure on our part, your legal rights are against the specific service provider, not against Travel Care.

 

12 Representation

12.1 We declare and warrant that our services: (a) will be provided with due care and skill; (b) be reasonably fit for the specified purpose; (c) can reasonably be expected to achieve the desired result, and (d) will be provided within a reasonable time.

12.2 Except as described in the previous point, all express or implicit conditions, representations, and warranties, including any implicit guarantee of merchantability, fitness for a particular purpose, or non-infringement, are exempt from liability. We make no representations or warranties about the services we sell and their availability, security, or reliability (except in relation to non-excludable obligations).

 

13 Limitation of liability

13.1 To the maximum extent permitted by law, in no case Travel Care nor any of its directors, employees, agents, or related bodies accept responsibility for any direct, indirect, consequential, punitive, exemplary, special case, including, without limitation, delay, inconvenience or additional expenses that may be incurred due to (without limitation) your use or the inability to use our services, third-party providers, force majeure or events that we cannot control or that could be used have not been prevented by reasonable diligence of our part.

13.2 If Travel Care is found liable for any loss or damage arising out of or connected to the use of our services, our maximum liability under this agreement will be limited to the refund of your reservation (or the correction of the defective part of your reservation), or the provision of credit or reimbursement for the total price of your reservation according to the contract rate.

13.3 In the event that this provision is not applicable in your jurisdiction, the limitations, exclusions, and disclaimers will apply to the maximum extent possible, as permitted by applicable law.

 

14 Various

14.1 Changes to the website. We can make improvements and/or change the website at any time. Travel Care, the providers, and any of the related third parties have no representation about the suitability of the information, software, products, and services contained in the website for any purpose, and the inclusion or offer for the sale of any product or service in this Website does not constitute any endorsement or recommendation of such products or services by Travel Care, vendors, service providers or any related third party. All such information, software, products, and services are provided “as is” and without warranty of any kind.

14.2 Our connection with you: You agree that, by using our services, there is no joint venture, agency, partnership or employment relationship between you and us.

14.3 Relations with suppliers. Travel Care providers and service providers are independent contractors and not agents or employees of Travel Care. We are not responsible for acts, errors, omissions, representations, warranties, defaults, or negligence of a supplier, nor for loss, personal injury, death, property damage, or other damages or expenses arising from any act or omission of a supplier.

14.4 Destination risk. By offering travel products in international destinations on the website, Travel Care does not guarantee that travel to such destinations is risk-free. Consequently, Travel Care will not be responsible for any damage or loss that may be incurred as a result of your travel to such destinations. It is strongly recommended that you check the relevant travel advisories issued by your country for whatever destination you are visiting and take the necessary precautions. Travel Care is not responsible for any loss incurred if you do not have the passports, visas, and documentation necessary for your trip. We recommend that you check with the relevant embassies, consulates, and/or visa departments from where you are originally. It is your responsibility to obtain the necessary documents.

14.5 Taxes. The tax charge on any purchase of travel products through Travel Care is a recovery of all applicable transaction taxes that we pay to suppliers in connection with your travel arrangements. Taxation and the appropriate tax rate can vary greatly by location. The actual Travel Care tax cost paid to the provider may vary from the tax recovery fee, depending on the then-current rates and tax rate. You acknowledge that Travel Care has no obligation to account or reimburse you in this regard.

14.6 Exchange rates. The exchange rates displayed on the website are not verified or guaranteed by Travel Care as accurate and should be used as a guideline only. Rates are not guaranteed to update every day and actual rates may vary.

14.7 Accuracy of information. The information, software, products and services published on the website may include inaccuracies or errors, including pricing errors. Travel Care and its affiliates do not guarantee the accuracy of any part of the website and disclaim all responsibility for any errors or other inaccuracies relating to the information, prices, and description of travel products on the website. In addition, Travel Care expressly reserves the right to correct any pricing errors on our website for pending and/or confirmed reservations made at an incorrect price. In such case, if available, we will offer you the opportunity to keep your reservation pending at the correct price or we will cancel your reservation without penalty.

14.8 The information, software, travel products and services that are published, displayed or used on this website may include inaccuracies or typographical errors and therefore Travel Care and its suppliers will not be responsible for inaccuracies that are displayed on the website in relation to descriptions of travel products, photographs of travel products, property of accommodation providers, or lists of services or facilities and their respective availability.

14.9 All Travel Product ratings displayed on the Website are for the sole purpose of being a general guide. Therefore, Travel Care does not guarantee the accuracy of the ratings, which may change from time to time. Any reliance you place on such ratings is at your own risk.

14.10 Our rights. We reserve the right not to accept clients or reservations (or, in exceptional cases, cancel confirmed ones) at our discretion and for any (legal) reason without the need to justify said refusal. Typical reasons for declining a customer or reservation include, but are not limited to request from the service provider, breach of terms of use, trade or financial penalties, embargoes, legal restrictions, (suspected) fraud or theft, suspected activity criminal, suspicious reservations, presentation by the customer of misleading or erroneous information, credit card problems, inappropriate behavior, threats, insults, refusal to provide information, practical obstacles, communication problems, obvious errors (see below), history or blacklisting by governments or international organizations. When a reservation is rejected or canceled by Travel Care and a payment has already been made, you will receive a refund of the full price. We also reserve the right to exclude (blacklist) website users, permanently or temporarily, at our discretion. Blacklisted users should not attempt to use the website under any other name or through any other user. Nor should you create more than one Travel account. In exceptional cases, we may also have to cancel or decline a reservation due to “obvious errors”, regardless of the source of those errors. For clarity, an obvious error is an error on the website (for example, in terms of price) that a reasonable person would not consider normal. The amount charged will be reimbursed free of charge in such a case. The cancellation or rejection of a reservation, for this reason, is at the sole discretion of Travel Care, you will receive a refund of the total price.

14.11 Compliance with law enforcement agencies. These terms are subject to existing laws and legal processes to which Travel Care is subject in providing the services and all other aspects of these terms. Nothing in these terms limits our right to comply with law enforcement, governmental or legal requests, or requirements related to your use of the services. To the extent permitted by applicable law, you agree to submit any claim or cause of action arising out of or related to your access to or use of the Services within two (2) years from the date such claim or action arose or accumulated, or such claim or cause of action will be irrevocably waived.

14.12 Entire Agreement. These terms, including other relevant terms and conditions or policies referenced in this document, constitute the entire agreement between you and Travel Care regarding the services. These terms supersede all prior or contemporaneous communications (whether electronic, oral or written) between you and Travel Care regarding the services.

14.13 Severability. If any provision of these terms is found to be invalid or unenforceable, the provision will be enforceable to the maximum extent permitted and the remaining provisions will remain in full force and effect. Any invalid or ineffective provision will be replaced by a new, valid and effective one that corresponds to the intention and purpose of the provision being replaced.

14.14 Modifications to these terms. These terms may be modified at any stage without notice in our sole discretion and will be effective immediately upon posting on the website. By continuing to use the services contained in these terms, you accept the changes established in these terms. If you do not agree to any modification of these terms, you must stop using our services immediately. We recommend that you review these terms frequently to stay up-to-date with the current terms and conditions that apply to your use of the services.

14.15 Data processing. The information and personal data that you provide when purchasing a reservation are processed in accordance with our privacy policy, which is an inseparable part of these terms. By accepting these terms, you confirm that you have read and understood our privacy policy.

14.16 Force majeure. Our contractual obligations to you under these terms will be hindered, delayed or impeded due to force majeure reasons, including but not limited to factual, technical, political, economic, meteorological circumstances, including but not limited to acts of God, natural disasters events, epidemics, civil conflicts, protests, riots, blackouts, strikes, wars, any governmental or regulatory action, interruptions or restrictions in the supply of goods or services, restrictive travel orders and recommendations and other circumstances that Travel Care cannot foresee or reasonably resolve. In cases of force majeure, we are exempt from any legal liability derived from said deficiencies or breaches.

14.17 Applicable law. These terms, the legal relationships established under these terms, and all disputes arising out of or in connection with these terms, are governed by the laws of Badalona, ​​Spain. You submit to the non-exclusive jurisdiction of the courts that exercise jurisdiction in Badalona, ​​Spain.

14.18 Agreement. By completing a reservation, or by using any other part of our services listed in these terms, you acknowledge that you are at least 18 years old (or the legal minimum age in countries where the legal minimum age is over 18), the legal capacity to enter into a legally binding agreement and understand and accept the above terms and conditions.

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